Tagging

Reading time: 2 mins

Last night on Twitter I asked “Looking for a way to tag topics in an authoring platform. Not part of Author-it, does any app do it?” and a few helpful people gave me suggestions. I later clarified and thought I’d expand on that here. My clarification was that “Re tagging: we want to tag topics…

How to embed linked images in Word 2010

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One of the most popular posts on my blog was written a few years ago but still gets a lot of visits and comments; How to embed linked images in Word 2007. Some of the comments have offered better solutions and one in particular I found myself searching for today. Having upgrade to Office 2010…

Further Webhelp hacking

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I mentioned in my previous post that we run a webhelp build of our content (a.k.a. our Knowledge Centre) on our developer community website, and that it was hosted in an iframe. I thought it worthwhile fleshing out the detail of that as it includes a bit of custom code some others might find useful….

Hacking Author-it Webhelp

Reading time: 4 mins

Finding the right solution for a problem isn’t always easy but sometimes, if you are very lucky, the solution will fall straight into your lap. Such was the case with our switch to Author-it even though we didn’t fully realise it at the time. I’ve covered our reasons for switching from FrameMaker to Author-it elsewhere,…

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Analyse this

Reading time: 2 mins

Let me tell you a story. In it our hero (me) fights valiantly against two Javascript dragons called Webhelp and Google Analytics. It’s a bloody battle and at the end, when all the fighting is done, well … you’ll have to read on and find out. Some background first. We have a developer community website…

Numbers game

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Better documentation lowers support calls, is a widely held assumption and one I’m hoping to prove in the coming months. With our new knowledge centre in place, and Google Analytics tracking how many people are visiting it, I’ll soon have stats for my side of the fence. Early numbers (from the past two weeks) show…

Access is good

Reading time: 1 min

Yesterday we launched a new version of our developer community website. It doesn’t have many ‘community’ features as yet but that’s all to come. One thing it does now have is an HTML version of all of our product documentation, in an easily searchable format. It’s no coincidence that it looks very much like the…

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Author-it & Word

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A teeny tiny gotcha that I thought I’d mention here. I can’t find explicit mention of it in the Author-it Knowledge Center and it’s tripped me up a bit. Quite simply, and I realise these will sound obvious, make sure everyone who is using Author-it is using the same version of Microsoft Word. My particular…

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Author-it Web Help Configuration Wizard

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For version 5.3, Author-it released new web help templates and having played with them a bit I have to say I like them. However I was struggling to see how to enable some of the options that you can see in the example Author-it provide, so off into the HTML and CSS files I headed…

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Author-it Hints, Tips, & Useful Info

Reading time: 3 mins

The following are not in any particular order. Some are tips gleaned from experience, some are links to the knowledge being shared by others, all have helped us get us from a standing start to a full content conversion and production delivery in under 4 months. We started with ~2450 topics of imported content, and…

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Coming soon…

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As we approach the end of our migration from FrameMaker 7 to Author-it, I’m going to try and pull together some lessons learned, some tips, and useful links that I’ve found along the way. I’m not claiming to be an expert (I’ll leave that to Rhonda Bracey and Char James Tanny, amongst others!) but, as…

Helter Skelter

Reading time: 2 mins

When I get to the bottom I go back to the top of the slide Where I stop and turn and I go for a ride Till I get to the bottom and I see you again!!!! Ever get that feeling that you’ve been here before? I write this blog post with haste as I’m…

Author-it Tidy Up

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Firstly a quick thank you to everyone who has commented on the previous post. What a fantastic bunch you are, and as I mentioned in the comments, I’ll be using your first names and locations in an infographic for an upcoming presentation. Fame will be yours! (Note: fame not guaranteed) In other news I’m deep…

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How to embed linked images in Word 2007

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Using Author-it to produce Word documents is easy. The tricky bit is distributing them. Without running any post publishing macros, the Word document that is generated will be using linked images. So everytime you need to distribute the document you’ll also need to remember to include the images as well. I frequently forget this, hence…

When to migrate?

Reading time: 2 mins

I’ve waffled on about single source and our plans for long enough so, as we are finally starting the process itself, I thought I’d capture some information as we go along. However, it’s probably good to set the scene, so I’ll cover that stuff first. Over time you’ll be able to see all the posts…

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