ISTC Community website

Reading time: < 1 min

As has been mentioned elsewhere, I’m currently planning to build a community website for the ISTC and thought it time to get you all a heads up and ask for some help. The idea for the website was borne from the members panel that Rachel Potts ran last year, which cited “reducing the feeling of…

Numbers game

Reading time: < 1 min

Better documentation lowers support calls, is a widely held assumption and one I’m hoping to prove in the coming months. With our new knowledge centre in place, and Google Analytics tracking how many people are visiting it, I’ll soon have stats for my side of the fence. Early numbers (from the past two weeks) show…

Helter Skelter

Reading time: 2 mins

When I get to the bottom I go back to the top of the slide Where I stop and turn and I go for a ride Till I get to the bottom and I see you again!!!! Ever get that feeling that you’ve been here before? I write this blog post with haste as I’m…

UA Conference Notes – Day 2

Reading time: 4 mins

Notes and thoughts from Day 2 of the User Assistance Conference Session 1 – Juliette Fleming – XML Tagging and Search Facets An early start for an interesting session in which Juliette outlined how Oracle have introduced search Facets to their online help system. Essentially a facet is a tagged chunk of information or help…