Working globally

The big picture is coming together. Development teams in seven different locations round the world, contracted technical writers in some locations, none in others and a product line that is merging... why that all sounds like a challenge! I'm still in discussion about how we will gather information from disparate teams using different processes (some

A letter to my blog

Dear neglected blog, I'm sorry I struggle to find the time to talk to you these days, I really am. I don't do much writing elsewhere either so please don't feel I'm cheating on you, although.. well that saucy minx Twitter is always good for a cheap thrill but I know that is just a

Olympic PMA

The Olympics are over, and whilst we wait for the Paralympics to start, I think it's fair to say that the Olympics were a much bigger event than I realised. I'm sure the successes of Team GB contributed but even without that, the coverage by the BBC, and the overall feeling of euphoria and pride

Challenging the norm

I remember, many many years ago, having a chat with a guy I was at school with whilst he walked down the road, swigging from a bottle of red wine. At the time I was solely a beer drinker (with the odd Southern Comfort which is entirely down to Stephen King, yes I was very

Two into one

What happens when one company acquires another? How do you merge departments, working practices, content? That's the challenge that lies ahead for me as my company was recently acquired by Kana Software. We are still in the midst of integration planning, figuring out how to take the best parts of both product sets forward, and