For those that shave

I have been converted. It started as a bit of a whim, a bit of a 'hey, I might try that' but it's already blossomed into a wonderful ritual and, quite possibly, the beginning of a slightly fetishistic obsession. I've started reading blogs about it, watching videos about it, and with each new piece of

Ho Ho HOLIDAY!!

The festive season is upon us, cards have been posted, presents have been bought, and in a couple of hours I'll head home, leaving work behind until early January. 2012 has been an interesting year. We started the year with a challenge, one of making the information we produce 'findable'. Cutting across more than 20,000

Going Paid

Yes, I know, first world problems and all that, shut up... With the news that Instagram can now start selling my photos, something I didn't agree to when I signed up, I've been looking at what services I use the most and wondering if I might be better to switch all my online/digital actions to

Stop the conversations

In the New Year we are instituting a No Talking rule in my office. If anyone has a question, they have to write it down and pass it to a colleague who will then write down their response. This should cut down on the amount of chatter and conversation that, obviously, is having a huge

Time to plant a tree

It's already halfway through the month, my Christmas holiday is within touching distance (I finish up on Friday), and then it'll be 2013. As I spent a lot of time last week in airports I did some quick (and very rough) calculations and realised that I've logged around 21,500 miles of air travel this year, and

A New Normal

I'm currently cruising high in the sky above the USA, on my way from San Francisco to Boston. It's part of a whistle stop tour of two of our offices here which have teams of software engineers, architects and product managers (no technical writers though) that are building part of the product we will be

Everything is too much

For the last few months, the team have been rebuilding and restructure our content. We've ditched the idea of 'guides' for now (although we will revisit those early next year) and after a lot of hard work we are starting to build out new groupings of content. The process has involved a lot of analysis,

Stealth Mode

I don't know about you but I'm getting fed up trying to make everyone realise the value of what we do. Technical Communicators of the world unite! Why is it so darn hard? Isn't it obvious? We live in a so-called "information age" after all, so why is it such a struggle to get the

Ho Ho Holy Shit… December

I am having fun. This must be true because time is flying, it seems like only yesterday we were wandering round Edinburgh Zoo! Since then, we've had gigs, trips to London and Manchester and, all of a sudden, it's December and Christmas looms large. Most years I'd take this week and next week to slowly