On pedantry

Reading time: 2 mins

I start this blog post with an admission and an apology. Admission: I am a manager, I don’t spend a lot (any) of my time writing technical content these days. Apology: One of my weakest areas is in the intricacies and ‘correctness’ of grammar. * That said, there is one thing that continues to frustrate…

Conference chatter

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“The time has come,” the Walrus said, “To talk of many things…” It’s that time of year again, with the UA Conference currently underway (see what people are saying about it on Twitter) and the Technical Communication UK conference just around the corner. We are lucky enough to be able to get to such events,…

Landing Pads

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I’m guessing that you don’t want to miss that landing pad because if you do you’ll end up ditched in the ocean, floating around aimlessly and with no real idea of what to do next. Can you imagine how horrifying it would be if that happened? Floating there, unable to get back to land and…

Helter Skelter

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When I get to the bottom I go back to the top of the slide Where I stop and turn and I go for a ride Till I get to the bottom and I see you again!!!! Ever get that feeling that you’ve been here before? I write this blog post with haste as I’m…

UA Conference – Takeaway Thoughts

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Attending a conference is a mixed bag of experiences yet regardless of your knowledge in certain areas it is always a worthwhile to meet up with your peers and discuss the various common issues, gripes, moans and solutions that we all share. I was also lucky enough to bump into some ex-colleagues and to meet…

UA Conference Notes – Day 2

Reading time: 4 mins

Notes and thoughts from Day 2 of the User Assistance Conference Session 1 – Juliette Fleming – XML Tagging and Search Facets An early start for an interesting session in which Juliette outlined how Oracle have introduced search Facets to their online help system. Essentially a facet is a tagged chunk of information or help…

UA Conference – Day 1

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I’ll write up my thoughts in more detail but suffice to say that, as per usual, my mind is racing with a million on one possibilities. Conferences are a good thing, even if you aren’t a position to change things it’s good to talk to other people in your profession, to find out that most…

UA Conference

Reading time: 2 mins

Later on this week I’ll be attending the UA Conference in Edinburgh. Formally known as the “Online Help Conference” it’s a long running conference which I last attended back in 2001 when it was held in Copenhagen. That conference involved a dinner cruise on the canals of the city, followed by a couple… ok several…..