TCUK10 – quick guide

Reading time: < 1 min This is an update to a previously published post. Not all of the sessions are scheduled yet, so I’ll update this as and when but, if you are wanting a quick print out of the session to, for example, convince your boss to splash some cash, then hopefully this PDF will do the trick: Technical […]

Remembering the basics

Reading time: < 1 min What do you call your documents? What is the first thing you do when you start writing? What is the last? All these things that you do without thinking about, the basic automation that your brain easily handles, over and over again, these things are, to you, so basic as to be forgettable. You don’t […]

Analyse this

Reading time: 2 mins Let me tell you a story. In it our hero (me) fights valiantly against two Javascript dragons called Webhelp and Google Analytics. It’s a bloody battle and at the end, when all the fighting is done, well … you’ll have to read on and find out. Some background first. We have a developer community website […]

Technical Documentation Know-how

Reading time: < 1 min A few days ago I received an email about a new website. I’ve seen it mentioned on other blogs but think it’s worth repeating as there is some useful information there. I am contacting you because I have just thought that maybe a post about my new web site on software documentation and user assistance […]

Access is good

Reading time: 1 min Yesterday we launched a new version of our developer community website. It doesn’t have many ‘community’ features as yet but that’s all to come. One thing it does now have is an HTML version of all of our product documentation, in an easily searchable format. It’s no coincidence that it looks very much like the […]

Dumping the manual

Reading time: 2 mins I honestly can’t remember the last time I picked up a user manual, an honest-to-god paper book of technical documentation. Actually that’s a lie, it was just last week when i was tidying up. I picked up several user manuals and moved them to a lower shelf on my bookcase. It’s also been a long […]