Big plans take time

Reading time: < 1 min

I’m procrastinating. I’ve reached a certain point in the work I’m doing that requires the completion of a very large planning spreadsheet. I’m currently looking at all of our content with a view to restructuring it to fit better with the way our customers work hopefully making it easier for people to browse the content….

Challenges

Reading time: 2 mins

I’m currently in the midst of some thinking. I’m thinking about how we can improve what we do, how we measure those improvements and ultimately how we make a step change in the quality of our output. Oh no, I used that word, didn’t I. Quality. At this point I will veer away from that…

Further Webhelp hacking

Reading time: < 1 min

I mentioned in my previous post that we run a webhelp build of our content (a.k.a. our Knowledge Centre) on our developer community website, and that it was hosted in an iframe. I thought it worthwhile fleshing out the detail of that as it includes a bit of custom code some others might find useful….

Selling ourselves

Reading time: 2 mins

Like many, I struggle at times with a common perception, one which was highlighted to me yesterday by a colleague. Like most team leads/managers, I have a lot of tasks that aren’t purely focussed on the creation of information. I don’t do much technical writing, instead letting the guys in my team focus on that…