I was doing some research last night, aimed at providing some real life examples of social media being used by a technical communications team. I’ve found a couple of places so far (Atlassian, I’m looking at you) but I need more.
It’s easy enough to find companies which have a “presence” on Twitter, or a company blog or suchlike, but they are mostly fairly static and little used. My fear is that, despite all the talk, and I include the team I’m part of in the following statement, we just aren’t using social media all that effectively yet.
Prove me wrong please!
If you, or your team have a blog, run a forum, push information updates to Twitter, host your documentation on a Wiki, or anything else along those lines, please let me know.
Have you looked at the MadCap forums at http://forums.madcapsoftware.com/ ?
I’ve always thought of that as a successful peer-to-peer social network.
If you are looking at Madcap’s fora you should also look at Adobe’s Community Help for the various tech comm products π
RoboHelp: http://www.adobe.com/support/robohelp/
FrameMaker: http://www.adobe.com/support/framemaker/
Captivate: http://www.adobe.com/support/captivate/
Acrobat: http://www.adobe.com/support/acrobat/
Julie Norris at 2morodocs [www.2morodocs.com/2010/07/twitter-discussion-experiment-lessons-learned/] did some experiments on disseminating technical information on twitter.
Thanks everyone, some great stuff there.
Twitter Comment
Recent #TCUK10 speaker blogs: @Dfarb – http://bit.ly/9sMKNj ; @OneManWrites – [link to post] ; @TechWriterKai – http://bit.ly/dB05fK
– Posted using Chat Catcher
Twitter Comment
RT @TCUK_conf: #TCUK10 speaker blogs: @Dfarb http://bit.ly/9sMKNj @OneManWrites [link to post] @TechWriterKai http://bit.ly/dB05fK
– Posted using Chat Catcher
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