Reading time: 3 mins Recently, Tom suggested that: if someone can figure out how to make help whallop the user with wonder and awe, it will be the creative innovation of the century. Once we begin to establish a standard and a precedence, people’s beliefs will change from feeling that “all help is useless and unimportant” to “the help…
Reading time: < 1 min It took me a while to ‘get’ RSS feeds but now that I have I find myself quite happily subscribing to them, willy-nilly. I figure I’d rather have a lot of sources than not enough. This does mean that sometimes I don’t read all the posts, but I’ve made my peace with the “Mark as…
Reading time: 3 mins MP3, USB, JPEG, some factors of our technological life are now “standard”. If I get a new gadget and it doesn’t have a USB connection or USB power cable then.. well actually, I probably wouldn’t buy it if it didn’t so that’s a bit of a moot point. I’ve mentioned before that I’m slowly ripping…
Reading time: 3 mins Single sourcing is good, I’m sure most of us can agree on that, but I’ve recently been wondering if perhaps DITA isn’t quite good enough? The thing is, I’ve been looking at DITA as a solution for our single sources needs for a while now. I’ve attended conferences, read whitepapers, listened to vendors and everything…
Reading time: < 1 min No, I’M not saying goodbye, but it’s been on my mind recently. At some point this blog will end, it may be a gradual decline during which the format and content will slowly morph into something else, or it may just stop and be replaced by something else. I’m comfortable with the fact that I…
Reading time: 2 mins I’m currently pondering a proposal, suggesting to our Dev team that we write the user documentation first, and then use that as the basis of what the product should deliver. This wouldn’t work for everyone but given that an XP environment encourages little (well, less) documentation than a more traditional ISO style project, then having…