Reading time: < 1 min I was recently asked for some advice for people new to technical communications and I found myself reminded of the Curse of Knowledge: “when we know something, it becomes hard for us to imagine not knowing it. As a result, we become lousy communicators”. I struggle to remember not only what I didn’t know when…
Reading time: < 1 min The next ISTC technical communicators’ meeting in Glasgow will take place on Monday 8th November 2010, from 7.30 pm onwards. Come along to talk about latest news and trends in communication, or just to meet other communication professionals. The event is free and open to anyone interested in technical communication, such as technical authors, information…
Reading time: 2 mins As the end of the year starts to draw close, inevitably thoughts turn to 2011 and the challenges that may lie ahead. From a product point of view we are starting to get a feel of how the year will shape up, and so we can start to look at how our team negotiates the…
Reading time: 8 mins As my slides are usually fairly sparse, I’ve written up some notes/transcript of my presentation. Probably best read in conjunction with the slides. Slides 1 to 4 This presentation is about models. By and large it came about after several conversations at TCUK09 and I found myself trying to explain why you’d want to blog,…
Reading time: 2 mins Flying back on Thursday evening I pondered the sessions I’d attended, the things I’d learned and the lessons and ideas I was taking home with me and one thing was missing. A central theme. Now, admittedly by accident, the 2009 conference appeared to be centred around “conversation”. Whether it was a direct with the users,…
Reading time: 2 mins Where do you want to be in 5 years time? Hands up everyone who has been asked that in an interview at some point (now quick, put your hand back down or your colleagues will start to stare..). Having been in my current job for just over 3.5 years, I thought it would be interesting…