Reading time: < 1 min I’m procrastinating. I’ve reached a certain point in the work I’m doing that requires the completion of a very large planning spreadsheet. I’m currently looking at all of our content with a view to restructuring it to fit better with the way our customers work hopefully making it easier for people to browse the content.…
Reading time: 2 mins I recently attended the Glastonbury Festival and, despite the mud and mayhem around me, found myself pondering an issue that we have in our documentation set. Throughout the week I was at the festival I spent a lot of time consulting a map of the festival site, trying to figure out both where I was…
Reading time: < 1 min “The time has come,” the Walrus said, “To talk of many things…” It’s that time of year again, with the UA Conference currently underway (see what people are saying about it on Twitter) and the Technical Communication UK conference just around the corner. We are lucky enough to be able to get to such events,…
Reading time: 2 mins The attendance at last nights ISTC Area Group meeting in the West of Scotland was poor, and as it seems to fluctuate quite dramatically at times (we went from four people to ten and back again in the space of three meetings) I’m trying to figure out why. Is it apathy? Laziness? Lack of awareness?…
Reading time: 2 mins What are you thinking when you review documentation? We recently had a short discussion about how peer review, what we thought it was and how it should work. For us, having another member of the documentation team look over your work is useful for several reasons. Whilst we have distinct technical and editorial review stages,…
Reading time: < 1 min The next ISTC West of Scotland area group meeting in Glasgow will take place on Thursday 9th June 2011, from 7.30 pm onwards. Come along to talk about latest news and trends in communication, or just to meet other communication professionals. The event is free and open to anyone interested in technical communication, such as…