I am me. Who are you?

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I was going to moan at length about my recent phonecall to my bank’s online services department. But I won’t as it’s only me that will be irked by it.

So, in short:
Get letter with new ‘access code’.
Go to website, try access code, fails three times: “Access suspended. Please phone us on …”
Phone and confirm that I am me (reciting mother’s maiden name, father’s first name, first school, place of birth, username, password, current address, and email address in the process).
Am told, after some seven or eight minutes, that my account has been reset and they’ll send out a new access code.

Should only take five to seven days in the post….

You get my point, don’t you.

Grrrrrrr.