Conferences & Community
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UA Conference Notes – Day 2
Notes and thoughts from Day 2 of the User Assistance Conference Session 1 – Juliette Fleming – XML Tagging and Search Facets An early start for an interesting session in which Juliette outlined how Oracle have introduced search Facets to their online help system. Essentially a facet is a tagged chunk of information or help…
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UA Conference Notes – Day 1
Notes and thoughts from Day 1 of the User Assistance Conference Session 1 – Tony Self – Emerging Help Delivery Technologies It’s been quite a while since I heard Tony speak but as ever he provided an entertaining, if somewhat limited, presentation. Covering the various types of help viewing technologies he nicely summarised some of…
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UA Conference – Day 1
I’ll write up my thoughts in more detail but suffice to say that, as per usual, my mind is racing with a million on one possibilities. Conferences are a good thing, even if you aren’t a position to change things it’s good to talk to other people in your profession, to find out that most…
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UA Conference
Later on this week I’ll be attending the UA Conference in Edinburgh. Formally known as the “Online Help Conference” it’s a long running conference which I last attended back in 2001 when it was held in Copenhagen. That conference involved a dinner cruise on the canals of the city, followed by a couple… ok several..…
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Hello to ISTC Communicator Readers
I got home this evening to find the next issue of Communicator sitting on the mat. Thankfully it was in one piece so obviously the cat hadn’t found it… Anyway, just to confirm that, yes, I am the same Gordon McLean who features in the final piece in the magazine. Worryingly that means you now…
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X-Pubs Conference
Just about finished at this years conference and, as ever, I feel fired up to get back to the office and get things moving. Overall the main theme of the conference was preparation, preparation, preparation, mainly focussed around gathering requirements before kicking off a project. Nothing special there but if you are considering moving towards…