Year: 2012

Quality time

I’m at a conference, having dinner with some of the attendees. I’ve met them before, know them well enough on a professional basis and talk turns to Twitter and Facebook.

Turns out the three of us are developing very similar relationships with Twitter and Facebook, namely that we now approach each service with a view on how much quality we will get from them.

Twitter is the easiest one to tackle. I have two Twitter accounts, a personal one which is useful (in a limited way) for keeping up to date with the goings-on of a mish-mash of friends and colleagues, and a professional one to which I push interesting articles but in which I don’t spend all that much time. It is becoming increasingly easy to avoid Twitter.

Why? Because it rarely offers me anything of deep quality. From time to time someone will say something I will follow up, or a link will be posted that leads to something interesting but most of the time, and this isn’t a bad thing just the nature of the beast, it is transient.

Facebook for me is slightly different, it is more focused on closer friends and family but fundamentally still has a similar transient feel. If I don’t check it for a couple of days I don’t feel like I’ve missed anything.

What we realised at dinner last night is that we all crave more from the time we use. Twitter and Facebook can suck hours from your day for scant reward. There is little nourishment there.

I mentioned that I’ve started looking to services such as LongReads and BylinerΒ to get longer things to read, things which have substance and which, after reading, I feel like I’ve learned something or certainly spent an hour or so lost in something interesting. It’s also why I backed the Matter project on kickstarter.

Is it an age thing? As I get older, am I putting more emphasis on ‘me’ time and wanting that to be substantive and meaningful? Perhaps.

Or perhaps it’s just a kick back against the constant stream of information, the overloaded streams that flow into my computer, my phone, demanding my attention.

This blog, at one point, was called “Informationally Overloaded” and I think, these days, it’s becoming more and more true.

Walking: Wed, 12 Sep 2012 18:06:14

  • Activity: Walking
  • Distance: 8.53 mi
  • Duration: 00:59:48

Cycling: Sun, 9 Sep 2012 09:11:54

Don’t care about the time, SHE DID IT!!!

  • Activity: Cycling
  • Distance: 49.69 mi
  • Duration: 05:59:33

Cycling: Fri, 7 Sep 2012 18:43:16

Last wee ride before Pedal for Scotland!

  • Activity: Cycling
  • Distance: 9.08 mi
  • Duration: 00:57:51

Cycling: Sun, 2 Sep 2012 11:11:43

  • Activity: Cycling
  • Distance: 11.79 mi
  • Duration: 01:26:23

Working globally

The big picture is coming together. Development teams in seven different locations round the world, contracted technical writers in some locations, none in others and a product line that is merging… why that all sounds like a challenge!

I’m still in discussion about how we will gather information from disparate teams using different processes (some use SCRUM, we use a blend of waterfall and ‘Agile’), still trying to figure out what our deliverables will be and how they will be delivered so whilst it’s been a few weeks now, it doesn’t feel like things have changed all that much, apart from now knowing that bar one technical writer in Ireland, my team are THE team.

By my reckoning that makes us Global something or other so we are getting new business cards printed…

The realities of how we will manage the information gathering process are my main focus at the moment, I’m reaching out to team leads and managers in as many places as I can to get a better view of where we fit and where we can offer the best value. Over the past few years we’ve built the team to be more ‘service’ focussed, and whilst the bulk of that offering is centred around our product releases, we do also help out our PreSales teams and project delivery information where we can. We also work closely with our Support Team, and monitor incoming calls to understand the product usage that develops and where people trip up.

The end goal is to replicate what we do across the different sites round the globe.

The challenge will be making it happen.