Reading time: 2 mins In the past I’ve held the following positions: Technical Administrator Technical Writer Documentation Specialist Technical Communications Manager Publications Team Leader The first three have similarities as they were all grounded in the production of technical documentation. The latter two are essentially the same thing, leading a team of technical writers producing technical information. None of…
Reading time: 6 mins I just found this sitting in my drafts folder. The company name has changed (we are now Kana Software) but the premise is the same. Interestingly, the parallels between our thoughts on customer service and the thoughts in tech comms of better integration within a support system (providing information as part of call deflection) are…
Reading time: 2 mins It’s a common question during interviews, “Where do you see yourself five years from now?”. At that point some people will talk of how they want to have progressed in their career, have learned and expand their role, be able to look back with a sense of achievement and look forward in a clear direction.…
Reading time: 2 mins Like many people, I like to ponder self-improvement, how I will read more books, learn to play the guitar, exercise more and invest in myself more than I have. However it seems that deep down I’m actually not that bothered, that I must be happy enough with where I am in my life at the…
Reading time: < 1 min It’s not until tomorrow but LOOK AT MY CAKE!!! LOOKIT!!!! Thanks honey!!!, originally uploaded by Gordon.
Reading time: 2 mins This should be easy. I work in a software company, I’ve only ever worked in software companies so, in honour of Ada Lovelace Day (what do you mean, who?) I should be able to join in “sharing stories of women — whether engineers, scientists, technologists or mathematicians — who have inspired you to become who you are…