Tag: <span>Virgin Media</span>

I need some advice. I want either cheaper TV, Broadband and Telephone calls, how do I get them? Actually that’s a lie, I only really want cheaper telephone calls.

Currently we have contracts with both Sky and Virgin Media.

We have Sky for our TV viewing and we take all the movies and sports channels, although I am considering cropping the ‘standard’ channel package down a little. My parents have Virgin Media for their TV service and, ignoring the fact I’d have to invest in a PVR system of some sort to get back the functionality I’d be losing, I happen to think the Sky service is better. It certainly seems easier to use and Virgin don’t give you the choice of what to record (hence the separate PVR).

We have Virgin Media for our telephone line and broadband and, from what I’ve read, the Sky broadband service isn’t the greatest and I’m loathed to move from Virgin Media (was Telewest) as the broadband service has been solid and reliable for the past 6 years, and we DO spend a lot of time online (Louise increasingly so). The telephone line is… well it’s a telephone line. We have caller ID and cheap(ish) calls to Europe.

We both have contract mobile phones, and once my contract (with Orange) is up I’m considering moving to PAYG… but in saying that I do miss not having a good phone with internet access and reliable Sync with my contacts… so I might hold out and aim for one of the HTC devices (running Windows Mobile). I am currently reducing my contract at every opportunity.

Basically, given my reluctance to switch broadband and TV suppliers, then the phone service is the one I’m focussing on. Largely our phone calls are within the UK, bar two or three calls a week to Spain.

I’ve done some digging in various forums and websites and think I know the answer but thought I’d see if my wonderfully intelligent readers could offer me another insight.

Given the restraints, what is the best phone service for us to switch to? Should we just ditch the landline altogether? What is the impact on people calling us (actually that’s a moot point, both mobile phones have very poor reception in the house so that wouldn’t be practical)? Do I need to do some more research into VOIP?

And yes, I am one of those bloggers who has just received a months trial with a Skype mobile. So that may be an option I can explore.

Any further comments, thoughts and suggestions are welcomed. Or should I just shut up, because, frankly, this isn’t that big a deal really.


I’m posting this in the vague hope it’ll help others, save them a few bob, and at the very least it’ll mean I have this info stored somewhere when I need to look it up again.

The problem
My cable modem was connecting, but dropping the connection after a few minutes. Rebooting the modem gave me the same result, as did rebooting the PC AND the modem. Annoying.

So I bit the bullet and phoned Virgin Media technical support.

Three minutes into the call (at 50p a minute I might add) I finally got put through to a young lady. After confirming that I had tried rebooting my PC, and switching the cable modem on and off again (with at least a 30 sec gap in between), she asked me to type open a web browser.

The solution
Open a web browser and go to –

Having done so (and I’ve NO idea what that’ll get you if you don’t have a Scientific-Atlanta WebStar Cable Modem) I was presented with a web page with some large numbers on it.

The downstream frequency and starting frequency were both set to 333250000, this is wrong so I needed to enter the proper value – 331000000.

So, enter 331000000 as the starting frequency, bash the “Click here to restart your cable modem” button and bob’s the brother of your mother.

You can reload the page to check the values ‘took’.

And no, I’m not entirely sure WHAT the values are but it worked a treat for me.

I also suspect it’s more to do with the switch from BlueYonder to Virgin Media than anything to do with my lovely, fast and shiny PC.