Less less less

Reading time: < 1 min

I don’t set resolutions but I always end up with some, this year is turning out no different. Last year the theme seemed to become ‘be healthier’. Whether that was in body (eating healthier, trying to get more exercise) or in mind (avoiding ‘drama’ wherever possible) it seemed to work. That theme remains for this…

The single customer view

Reading time: 6 mins

I just found this sitting in my drafts folder. The company name has changed (we are now Kana Software) but the premise is the same. Interestingly, the parallels between our thoughts on customer service and the thoughts in tech comms of better integration within a support system (providing information as part of call deflection) are…

To see, or not to see

Reading time: < 1 min

Yesterday I mentioned that seeing Glasgow was on my agenda for the coming fortnight. Perhaps I should’ve checked that I could still get tickets. Arse. All sold out. That leaves the SMS tour round Merchant City, and the Open Door Day. We’ll probably go for a wander round the Necropolis ourselves though as Louise and…

CategoriesUncategorized

Reading time: < 1 min

SMS Lingo Translator(Via Lockergnome)Glad I found DIS, Im crap w DIS lingo stuff, so DIS site shud cum n handy l8r 😉

CategoriesUncategorized