We are currently looking to get a new washing machine. Looking online at the usual big stores and every single one has an awful AWFUL website experience.
These are large companies who are typically owned by a large conglomerate who should, somewhere in the depths of their organisations, have people who know how to build websites well, and certainly they’ll know how to code things so they work well on a mobile device. Right? RIGHT?
Wrong.
The worst, so far, is Curry’s. I’d clicked through to look at the details of a washing machine —having already closed the small, mostly unobtrusive, “do you want help?” chat pop up— and had scrolled down to the specification section only for another popup to appear, this time obscure the majority of the page and forcing the horizontal scroll bar to get invoked.
The best bit, the close x was off the side of the screen so whilst I could scroll to see it, I couldn’t click it as the layout would re-centre itself and and … cock off!!!
The equivalent real life scenario would be going into an actual shop and having the salesperson follow you, stand directly in your path randomly, position their faces centimetres from yours and ask DO YOU NEED ANY HELP YET?!
/rant over
What are your thoughts?