2011
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Getting on track
Friday night, a delicious dinner at Stravaigin then on to drinks until the wee small hours. Saturday a leisurely, lazy lie-in then it was off to Custom Inc to get booked in for some ink (roll on 8th March), and a trawl round DFS for a new sofa (delivered in 11 weeks, yes, cheap and…
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Technology vs Emotion
Random thought: Has the rise of (talk of) emotional content (affective assistance) been driven by the concentration, over the last few years, on technological solutions? Single sourcing, XML, DITA, DocBook, and all the rest have (rightly) taken our profession forward, so I guess it’s natural that the general trends, as well as refocussing on the…
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Good Customer Service
If you are currently looking to purchase any cookware, bakeware or other such kitchen based utensils, may I humbly point you towards Denny & Sons. The reason I mention them specifically is because I think it’s worth pointing out companies who do things properly, who care about the experience their customers have. There are plenty…
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On not worrying
I’m not the best qualified person to write about this but when has that ever stopped me. A few weeks back, as we rolled towards the new year, I started to ponder resolutions. It’s something I think of every new year, even if I don’t publically state them. There seems to be something about the…
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Challenges
I’m currently in the midst of some thinking. I’m thinking about how we can improve what we do, how we measure those improvements and ultimately how we make a step change in the quality of our output. Oh no, I used that word, didn’t I. Quality. At this point I will veer away from that…