2009
-
Mystery
Two things happen to me on a semi-regular basis. Well, a lot of things happen to me on a semi-regular basis but I’m only going to mention two of them in this blog post. Frankly if I was to list all the things that happen to me on a semi-regular basis I’d be here all…
-
Writing techniques
How do you get started? Faced with that pristine new document, all that whitespace, what do you generally do to start writing that document? Like most companies, we have a number of people who create content in a number of different styles and formats. The main producers are, of course, the technical writing team, but…
-
Curious Daylight
I’ve spent most of the evening retagging MP3s in my iTunes library in an effort to get them all cleaned up. I tried this with a bit of software before but it did more damage than good so I’m just slowly working my way through by hand and, as it turns out, it’s quite fun…
-
Why I am a Technical Writer
Having been in a bit of a lull, I recently asked those who follow me on Twitter what I should blog about. This post is in response to a suggestion from Peter Anghelides who replied: “Blog about why you became a technical author?” Which is a good a topic as any as, like many people…
-
Dear Comment Spammer
To the lovely people who have left some comments on my blog recently, and who may be wondering why they haven’t appeared. It’s because you have a URL that takes me to a completely unrelated product website. That and it’s obvious that you’ve not fully read the blog post in question. I realise you are,…
-
Numbers game
Better documentation lowers support calls, is a widely held assumption and one I’m hoping to prove in the coming months. With our new knowledge centre in place, and Google Analytics tracking how many people are visiting it, I’ll soon have stats for my side of the fence. Early numbers (from the past two weeks) show…