That’s the problem with being an early adopter type, sometimes that bleeding edge bites back. Turns out that the USB connector isn’t accepting data connections, only power. I suggested this last week and it’s taken them a further week to confirm that I am right. Mind you the phone is only out a few weeks, the first time I phoned, they didn’t even have any of them for the support staff to work with!
So I’ll be sending my new phone back tomorrow, and hopefully the replacement will arrive before the weekend. Especially as my wife is now flaunting her just arrived, and rather smart, little Samsung E800.