Bank of Scotland I salute you.
You changed the online banking system so I can no longer see what transactions are happening in my account.
You also changed the phone banking system and having spent the last 8 minutes navigating your ‘new improved’ system (improved for who?!) you now want me to wait to have my new security number activated before I can find out about the transactions in my account.
Twuntage of the highest order.
A related question – if a company sends you an invoice, and you have no prior arrangement with them to use the card details you had used once previously, are they allowed to go and grab the money from your account without your say? No I thought not.
Christ I’m gonna be in a bad mood tomorrow.