The Contract of Common Sense
I think Meg may be onto something here.. particularly in light of a recent letter I received from.. eh.. someone to do with our gas meter. The letter stated that they would be sending someone round to ‘review’ our meter and ensure it was functioning correctly. If we could just make ourselves available at some point in the week…

No time, or day was stated. Just at SOME point in the week… I had visions of me clouting a gas engineer at three in the morning and telling him to shove his… well you get the picture.

Anyway, I digress, after a rather testing interaction with a customer service department, Meg has suggested a Contract of Common Sense to be entered into between the customer and the service provider/company.

I couldn’t agree more.