Challenges

I’m currently in the midst of some thinking. I’m thinking about how we can improve what we do, how we measure those improvements and ultimately how we make a step change in the quality of our output. Oh no, I used that word, didn’t I. Quality. At this point I will veer away from that word, for fear of plunging headlong into the land of metrics, and instead outline some of the things floating around in my head. To improve the perceived quality of the information, there are some things we can do: Improve the navigation Improve the findability of the information Improve the technical accuracy of the information Improve the completeness of the information Navigation and findability are linked …

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