bookmark_borderConsistency of message

My role in our company isn’t strictly defined so, outside of my work with the Publications team that I head up, I also get involved with other areas of the company either because I can help, or because there is a vested interest. That brought about the creation of our development community website and more recently has seen me involved in a company wide information project.

The main aims are to provide a consistent set of information to our customers, throughout their relationship with us. So from initial contact right the way through to rollout and future upgrades, we will have a coherent set of information that is updated accordingly and a clear idea of how it will all be communicated to the customer.

This is one of those ideas I’ve long had so it’s exciting to get something like this in place, agreed and set in motion. We are lucky in that we are still a small enough group that we tackle something like this without a huge amount of overhead, although obviously the main reason we are doing this is to help us be more successful.

The model itself is simple, with 4 layers of information:

  1. Marketing Information
  2. Business Sales Information
  3. Technical Sales Information
  4. Reference Information

In the real world the layers are not distinct, but by and large the model should help people understand what they should be writing, and what they can re-use across a variety of documents.

Naturally all of this will impact on the technical documentation, with many of the Business Sales level content helping us answer the question ‘Why would I want to use XYZ?’. It’s likely we will share a lot of information with the Technical Sales layer (architectural overviews and the like) but the bulk of work will remain the creation of reference information about our product and its capabilities.

We are still tweaking things, and will continue to do so into the New Year, but the very fact that we’ve started to adopt this approach is half the battle.

The war, of course, continues!

bookmark_borderHosts

[insert stream of vitriol]

I had/have four domain names managed by my current host. I’ve cancelled two of them recently as they were just a bit of silly fun (if you want monkeybombing.com or galactictossmonkeys.com they will be available soon), the other two are for this site and scottishblogs.co.uk. I also use the same company to host the content for both of these sites.

I’ve managed (well I was very generously offered) some server space and decided to move the Scottish Blogs site there. So, I thought to myself, I’ll just get the domain name pointed at my new host (this consists of changing something called a nameserver, at the moment scottishblogs.co.uk will be pointing at nameserverABC, I want to change it to point at nameserverXYZ – the nameserver then processes requests for the domain name and points them at the actual files that make up the site… still with me?). Sounds simple enough – change ABC for XYZ – yes?

Seemingly, and I’ve yet to get an answer to WHY, my current host can’t change nameservers for .co.uk domains. Arsebuckets.

So I’ve signed up with 123-reg.co.uk and cancelled the contract for Scottish Blogs. If the following means nothing to you let me summarise.

I own the domain name scottishblogs.co.uk. If I want to change it I should be able to. Nominet agree, my host 1&1 don’t. I’ve written to both parties to get more information about this, and I will be hitting the forums soon.

I’m majorly pissed off about this. I’ve been happy enough with 1&1 but now want nothing more to do with them, I’ve had several emails and phone calls with their support staff who have been rude, and completely useless. Yes, there prices and packages are very good but if they don’t have the support to back it up then I’ve no choice but to look elsewhere, and if they can’t even manage to change a nameserver… well it looks like I’m looking for a new host for this site.

Any suggestions? 123-reg.co.uk offer a hosting package which I’m considering. All I need is PHP support, and a couple of email addresses, space and bandwidth aren’t too much of an issue.