Touching Points

Audience, audience, audience. A simple mantra, and one which crops up in most technical writing discussions at some point. If you don’t know your audience then how do you know what to write, and why you are writing it? Most technical writers will be aware of the particular audience for the document they are working on, but as part of understanding WHO the audience is, we must also have some knowledge of WHAT they do, or don’t, know. But how far can presumption take us? If we don’t have access to our users to perform a thorough user analysis then we are, at best, guessing. Even if it is in a very well-educated way. Of course understanding WHY someone is …

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