A few months ago I was approached to write a piece that would be featured in a special supplement for the ISTC Communicator magazine. The supplement, sponsored by Adobe, was to be titled “The role of social media in technical communication” and after my presentation on blogging at the Technical Communications conference last year, I…Continue reading Role of Social Media
Pulling together my monthly column for the ISTC (I write about blogs, unsurprisingly), I noticed something rather odd. I really, sincerely, hope this isn’t something I’ve been unconsciously doing but it does seem that many of the technical communications blogs I follow, and which I feature in my monthly column, are written by men. Given…Continue reading Strange Bias
In his closing presentation at the recent Technical Communications Conference, RJ Jacquez outlined how he uses Twitter as a way to communicate with the users of his product, and as a way to share ideas with, and learn from, other technical communication professionals. There were several people at TCUK09 that used Twitter throughout the conference,…Continue reading How I use Twitter
These are transcribed from my hastily written scrawls throughout the day. Smart Authoring for a Smarter Planet The keynote presentation by Peter Angelhides Set the tone well for bigger thinking about our profession, broadening the scope to the world wide consumption of information and how it can be processed intelligently. Information for your products is…Continue reading Notes from Technical Communications Conference
Having had a few days to process my thoughts about the Technical Communications Conference I can confidently say that it is the best professional conference I have ever attended. I’ll post up specific notes tomorrow, but I wanted to touch on some of the themes that seemed to be driven out of most of the…Continue reading Thoughts on TCUK09*
This evening I’m flying down to East Midlands airport and from there I’ll be making my way to Mickelover Hotel (near Derby) where I’m attending, and speaking at, the Technical Communications conference. I’ve not done much public speaking with my last outing being a couple of years ago at a similar, smaller, conference and that…Continue reading I am excited!
I recently received an email which asked: Since my career seems to be following a path broadly similar to yours … I’d love to know what your experience was and any lessons learned. Specifically Mark, who sent the email, asked a few questions: How do you take over as manager for a group of technical…Continue reading New Manager: How soon is *not* too soon to start changing things?
Cherryleaf will soon be publishing the results of their recent survey of Documentation Managers* and, having skimmed through a preview, the main thing that leaps out at me is that the field of Technical Communications in the UK remains as diverse as ever in many respects, yet completely the same in others, and none of…Continue reading Cherryleaf Survey
I dropped Tom an email about Writer River last week, and he alluded to some of the issues he mentions in his post in his reply. Little did I know that Writer River was soon to be hacked! I love the idea behind the website though, so it’s good to see Tom is still keen…Continue reading Writer River is back!
As a technical writer, every decision you make is influenced by several discrete things, considerations for either the audience of the information, the process you’ll need to follow to collate and verify the information, and so on. Every decision requires such considerations but is it possible to model these? Some background first; I don’t revisit…Continue reading Consideration Layer Model