Mundane life

Well I think I’ve spoiled you all enough for the moment, so I’ll withhold my next piece of literary ramblings for another time. That makes it sound like there is something waiting in the wings. There isn’t, just to be clear. I make it up as I go along, honest. And so to everyday matters. Tonight we say goodbye to our Support Manager which, of course, means a night out of food and alcohol. Thankfully my cold has started to shift so I should manage to stay awake longer than 8pm.. I hope. Then on Saturday we are driving up to Dunkeld, stopping at Perth for lunch, to attend the wedding reception of my brother-in-law’s girlfriend’s twin sister. Lunch on …

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Improve the experience

Recently, Tom suggested that: if someone can figure out how to make help whallop the user with wonder and awe, it will be the creative innovation of the century. Once we begin to establish a standard and a precedence, people’s beliefs will change from feeling that “all help is useless and unimportant” to “the help at my company is exceptionally good and useful; I will explore it more often.” And I completely agree. But. Whilst he goes on to list ways in which the future of online help may expand – personalized help, feedback options, audiovisual options and such like – I think that is only one side of the coin. While, without a doubt I could work harder to …

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