Thoughts on HATT Survey thoughts

Tom Johnson has had a look at the survey recently published by the HATT matrix website on help authoring and, by pulling in the results of some other surveys in the same area, has extrapolated some good conclusions from them. He rightly points out that surveys need to be taken with a pinch of salt (he goes into the detail of why this is so), and that whilst the numbers involved would seem to be high enough it’s likely that the questions themselves need further consideration in future. That said, there are two things I took from his post. 1. Know the problem before picking the tool You may not be in the position to switch authoring tools, but if …

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Explosions: keeping ahead of the blast

Is it just me, or are we seeing a notable growth in the tools and voices linked to our profession? Are we, the technical communicators (writers, authors, designers, whatever..) finally clued in to the internet and making the best use of the global space? Are the tools we use starting to touch other areas of our organisations, thus raising our profile, which raises the bar for the tools, which expands the reach, which raises the profile… It’s just me, isn’t it? I’ll happily admit that, a couple of years ago, I was growing apathetic with this industry. I dreamt of working in a zoo, tending to cute fluffy animals and having nary a worry in the world (and likely not …

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