Going Global

One of the challenges the team will face this year is how to coordinate the creation of product documentation with geographically dispersed teams,¬†across different product lines. At present we have engineering teams in Glasgow, Belfast, Limerick, Jakarta, Sunnyvale CA, and Bedford NH, building four products and maintaining five other legacy applications.¬†Currently we have six technical writers in Glasgow and one in Belfast. Initial assessments suggest there is a bit of a resourcing gap (a separate issue I’m dealing with) but beyond that the main challenge will be figuring out how to best work with these disparate teams. I have asked this question in a couple of places and had some excellent responses. Some cover things we had already considered but …

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