Analyse this

Let me tell you a story. In it our hero (me) fights valiantly against two Javascript dragons called Webhelp and Google Analytics. It’s a bloody battle and at the end, when all the fighting is done, well … you’ll have to read on and find out. Some background first. We have a developer community website…Continue reading Analyse this

Numbers game

Better documentation lowers support calls, is a widely held assumption and one I’m hoping to prove in the coming months. With our new knowledge centre in place, and Google Analytics tracking how many people are visiting it, I’ll soon have stats for my side of the fence. Early numbers (from the past two weeks) show…Continue reading Numbers game

Access is good

Yesterday we launched a new version of our developer community website. It doesn’t have many ‘community’ features as yet but that’s all to come. One thing it does now have is an HTML version of all of our product documentation, in an easily searchable format. It’s no coincidence that it looks very much like the…Continue reading Access is good

Damned lies

A boring post about website statistics follows. Feel free to scroll on down to the next post which may, or may not be more entertaining. What? You want a LINK to the next post? You lazy bugger… Last month (or was it the month before?) I asked you for recommendations for a new stats package…Continue reading Damned lies