Slow, slow, quick, quick, slow

The varied pace of life has, once again, caught me off guard. From a fairly slow, languid week last week (not without its moments mind you), the past few days have been a helter skelter rush of getting things done. Mockups for a new website were sent off, designs for another were started, and requirements for a 3rd and 4th have all started to trickle into my inbox. Yet, such was (is!) the efficiency of my inbox handling I even managed an entire day of Inbox Zero (hint: for those using GMail, the Archive button is your friend). I’ve even managed to renegotiate my car insurance – and I’ll pause here to thank the excellent Customer Service team at Elephant.co.uk, …

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Good Customer Service

Regular readers will be aware that we’ve recently had a new kitchen installed, and that we had some delays in that process. We sent off a letter of complaint asking for compensation for having spent over 4 weeks without a kitchen (the room was completely bare, back to floorboards and brick). Last night we received a response.

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A letter of complaint

I’ll probably re-visit this post later, but I’ll post it as is for the moment. I’ve been an Orange customer, on and off for over ten years (the longest I spent away from them was for one year). I’ve always been happy with the tariffs and offers, less so with the reception but it’s never been unsufferable. In short, I was a pretty happy customer. Until now. I’ll preface all this by saying that I’m STILL an Orange customer but there is a snippy letter being sent to their Customer Service department. If they don’t come up with something decent I’ll cancel my (new) contract within the alloted time period… but I’m getting ahead of myself. I currently have a …

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