Consistency of message

My role in our company isn’t strictly defined so, outside of my work with the Publications team that I head up, I also get involved with other areas of the company either because I can help, or because there is a vested interest. That brought about the creation of our development community website and more recently has seen me involved in a company wide information project. The main aims are to provide a consistent set of information to our customers, throughout their relationship with us. So from initial contact right the way through to rollout and future upgrades, we will have a coherent set of information that is updated accordingly and a clear idea of how it will all be …

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