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Blimey, another week has flown past and, as ever a few things have caught my eye. 9 ways to gather user feedback It’s often a struggle to get true user feedback on your documentation, Craig Haiss offers some suggestions to improve things in this area. Whilst I’ve tried some of these, and had heard of them all, it’s worth a look to jog the memory: You can write the most detailed instructions in the world, but if they aren’t the instructions users actually want, you’re wasting your time. That said, how do you go about gathering feedback to flesh out your documentation? Tech Comm Job to Job Title: Something Lost in Transit? Ben Minson is musing on job titles and, …

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