On Triangles

This post is directly prompted by a discussion on TechWR which, whilst it occasionally frustrates, continues to provide plenty of scope for thought. Sylvia Braunstein asked about “Avoiding documentation bottlenecks whilst maintaining quality” and a couple of emails later the responses headed into a familiar territory. I call it the “management choice triangle” (or sometimes just the “pick two”) but you’ll all know the triangle, in one format or another, and under various guises, the premise is largely the same. “Good, fast or cheap, pick two.” However, as much as I prefer and encourage a minimalist writing style I think that summation is damaging. This particular triangle has been discussed, at length, by others but it’s always been something that …

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Bravo Communication

I’m not a Moveable Type user, nor do I use TypePad, but that’s not the point. Having just read: Mena’s Corner: Where did those 22 other people come from? I’m struck by the honesty and courage it took to write it. It’s an honest appraisal of personal and company failings, and I’m sure it will be reflected on in the months and years to come, hopefully in a positive manner. It’s a lesson that other companies could learn from, and not necessarily just small ones. It’s so much easier these days to communicate with your customers, to give them an insight into your company and create an emotional bond. The Abbey National is a good example of refocussing their company …

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