When users don’t want help

For a while now I’ve been watching video presentations from the likes of the TED and GEL sessions. Largely these are delivered by people who are at the forefront of their field or who challenge common perceptions with some unique thinking. The TED (Technology, Entertainment, Design) sessions can be a bit random but they are always entertaining as they are delivered by people with a real passion for what they do, to an accomodating audience, by experienced presenters. It’s a good combination. The GEL (Good Experience Live) conference is, as the name suggests, focussed on good experience. Which begs the question “What is good experience?” but there are others far better versed in giving an answer to that question so …

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