New Manager: What are the first activities you should do?

I recently received an email which asked: Since my career seems to be following a path broadly similar to yours … I’d love to know what your experience was and any lessons learned. Specifically Mark, who sent the email, asked a few questions: How do you take over as manager for a group of technical writers? How do you get better management buy-in (promise cheaper or faster docs?)? What are the first activities you should do (content audit, benchmarking?)? How soon is *not* too soon to start changing things? I’ll break each question out into a new post, so without further ado, onto question #3. What are the first activities you should do (content audit, benchmarking?)? First things first, make …

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