Ho Ho HOLIDAY!!

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The festive season is upon us, cards have been posted, presents have been bought, and in a couple of hours I’ll head home, leaving work behind until early January.

2012 has been an interesting year.

We started the year with a challenge, one of making the information we produce ‘findable’. Cutting across more than 20,000 topics of information, it was always going to be a big project, particularly as we still needed to keep up with product development. As the year draws to a close the final pieces of this mammoth project are falling into place and should, fingers crossed, be launched in the first couple of weeks in January.

From my viewpoint, it’s been an excellent example of giving people the space to do great things. I’ve not interferred much with this project, gently pushed it when it was needed, made decisions when required but by and large left the team to get on with it. The results are looking good.

Of course plans were impacted when the company I work for was merged with KANA software. Thankfully it was, for us, a mostly seamless experience. The day to day activities of the team haven’t changed (yet), but there has certainly been a lot more for me to pick up as the requests for documentation resource started to come in from other parts of the organisation. We are still figuring out how best to provide a service but it’s already looking like we will need to hire to backfill some gaps in other geographies.

Elsewhere I finally managed to get the new ISTC website launched, and have since enhanced it in a few places, adding in new Area Group pages, and generally beefing up the functionality in the background. Plans are coming together for the next set of changes so keep an eye out for those.

So, plenty to keep me busy in 2013, and that’s without covering off the building of a new community website at work …

One highlight for me has been getting back into the blogging habit here and generally feeling a bit more excited about my profession, hopefully I will continue to get a lot of value from sharing my thoughts here in the future!

That said, I’m off on holiday now but will be back in the first week of January. If you celebrate it, have a very Merry Christmas, and all the best to you all for 2013, thanks for reading!!