One down…

That’s January almost done then, blimey. Not been quite the month I’d hoped but, in some ways, it’s been better. Rather than having grand plans and failing to achieve them I’ve been forced to reassess my priorities and, as such, I’m much the happier for it. Seems obvious, but it’s people that matter, everything else is just filler. Mum is doing ok, hopefully she’ll be getting moved to a hospital nearer my Dad soon and she’s able to stand and walk/shuffle with only a cane. Getting stronger every day.

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Good Customer Service

If you are currently looking to purchase any cookware, bakeware or other such kitchen based utensils, may I humbly point you towards Denny & Sons. The reason I mention them specifically is because I think it’s worth pointing out companies who do things properly, who care about the experience their customers have. There are plenty of instances of bad service so it’s nice to be able to highlight a good one! Case in point. I ordered a couple of items from Denny & Sons, and whilst one arrived in a timely manner, the second hadn’t appeared. I wasn’t in a hurry so yesterday I politely emailed them to check if it had been dispatched. This morning I received a polite …

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On not worrying

I’m not the best qualified person to write about this but when has that ever stopped me. A few weeks back, as we rolled towards the new year, I started to ponder resolutions. It’s something I think of every new year, even if I don’t publically state them. There seems to be something about the ‘new’ part of the new year which allows for a clean slate, new beginnings and all that. As ever most of my resolutions focus on being better, rather than worse*, at things in my life that I could control. Read more, exericse more, etc etc. Nothing revolutionary or notable there. It seems, however, that I have subconsciously been taking another tack. Whilst I’ve been joining …

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Challenges

I’m currently in the midst of some thinking. I’m thinking about how we can improve what we do, how we measure those improvements and ultimately how we make a step change in the quality of our output. Oh no, I used that word, didn’t I. Quality. At this point I will veer away from that word, for fear of plunging headlong into the land of metrics, and instead outline some of the things floating around in my head. To improve the perceived quality of the information, there are some things we can do: Improve the navigation Improve the findability of the information Improve the technical accuracy of the information Improve the completeness of the information Navigation and findability are linked …

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Onwards!

2011 is here and I’ve just about got the flat into a state I’m happy with (a couple of purchases which will require a credit card remain). So, what else? Well I’ve got a photography course starting towards the end of the month, and a few other commitments that will keep me plenty busy. It’s looking like it’s gonna be a good year! Which brings me to this here blog. I’m not stopping, but given the paucity of updates I wonder if it might be better to point everyone at my ‘named’ website which pulls in content from my various online sources (bar Twitter). Just a thought. So if you aren’t aware of it, check out www.gordonmclean.co.uk for photos, links, …

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