Looking forward

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2011 looms larger and larger in my view and as we start to plan out our goals and aims for the coming year, so I find myself increasingly struggle to make time to write some blog posts, add to that a couple of weeks of food poisoning, and I’m a little behind with things.

That said, it is looking like we are well placed to enter the new year with all the foundations in place to make measureable improvements to the information we offer. We have routes into customer projects via support call outcome codes (if it was an information related issue, I’m contacting the project to see how it arose and what we can do to fix it), stats on what areas of our knowledge centre are being accessed down to the topic level, via our recent upgrade of Author-it, which will allow us to target the areas of the documentation that are being most heavily used, and we will soon be launching a Q&A style forum within our developer community website, allowing a level of user-generated content to be available to all of our customers.

Personally I’ve started to get to grips with the ISTC website and hope to use some of the time available over the holidays to crack on with moving it to a CMS. There is some restructuring required as well and I’m hoping to start adding some new sections in the early part of the year, more on that nearer the time!

To everyone who has visited this blog, I wish you all the very best for the coming festive period, and in to the coming year!