Apparently we are rubbish at it, us Brits. We’d rather quietly seethe than give voice to any kind of negative comment or any hint that we are complaining.
I’m an occasional complainer, mainly because I just don’t see the need to bother with things I consider mundane so I tend to save up my complainments* and currently they are all being focussed on a letter of complaint.
There is a twisted joy to writing a nice meaty letter of complaint, I guess it’s akin to actors preferring to play the bad guy, it’s much more fun. That said I have never ever written a letter of praise. Maybe I should do one of those too, balance out the karma??
Anyway, as we will be without a kitchen until the first week in April, at the earliest, then I’m currently pulling together a letter pointing out that the delay was entirely the fault of the surveyor not doing his job (he didn’t check the electrics or plumbing, both of which the contract confirms he has to verify as being up to scratch) and that we expect some compensation for the inconvenience. I’m still trying to figure out the amount.
Thankfully we’ve only paid a deposit so have a few thousand pounds worth of bargaining chips.
Part of me is hacked off it’s going to take so long, part of me is relieved that the end is starting to appear over the horizon, even if it’s still a little too far away.
If this were a movie, this is the part where I lick my pencil, and starting scribbling on a yellow legal pad.
But this isn’t a movie (hopefully you’ve noticed that already) so I’ll flip to the Firefox tab that has Google Docs open, and start composing my magnum opus in the field of letters of complaint.
* I am fighting against made up words at work right now (“productizing” anyone??) and it’s kinda turned into … well making up words all over the place.